Winerack Delivery
We hope you love shopping with Winerack. Here are our delivery and returns policies to help make sure we meet your expectations.
Enjoy the ease of free delivery on any order of six bottles or more, no matter the mix. Contact Us
Note about our separate Hamper Delivery Arrangements
Important Notes
We ship within Hong Kong only. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
If your order is urgent or has special requirements please feel free to contact us at 2433 9929 or orders@winerack.com.hk We will be happy to help you!
Deliveries are Monday through Saturday following the schedule above. We do not offer delivery on, Sunday or Public Holidays.
If you have a special request for delivery please let us know. We will do our best to accommodate your requirements.
Delivery Fees
Delivery is FREE on orders of 6 bottles of wine or more. This can be any mix of wine, you can buy 6 different bottles.
1-5 bottles of wine - $120.00 delivery charge is applicable.
3 cases of beer or cider - FREE Delivery!
Examples:
If you order 4 bottles of wine and 1 case of Beer there will be a delivery charge of $120
If you order 5 bottles of wine and 1 case of beer or cider, delivery is free.
If you order 6 bottles of wine delivery is free.
if you order 3 cases of beer or cider delivery is free.
Public Holidays & Extreme Weather
We do not offer delivery on Sundays, public holidays, when Typhoon Signal #8 or the Black Rain signal is hoisted.
Howeverunder special circumstances we may offer alternate special delivery options, please Contact Us or Tel: 2433 9929 (Mon-Fri, 10am-6pm) before placing your order.
Delivery Address
Winerack Hong Kong only delivers to one address per order. If you wish us to deliver to more than that one address please place a separate order for each location.
Alternatively, please Contact Us to make special delivery arrangements before placing your order.
The recipient must be over 18 years old as we are unable to deliver to a minor.
Due to customs restrictions we can only offer delivery in Hong Kong .
Returns & Replacements
If you buy any of our wines and you don't like a bottle, we will be happy to give you a credit for that bottle. If you have bought a whole case of one particular wine, then we will give you a credit for the whole case if you have only drunk one bottle from the case. Please note that the following conditions may also apply for returns:
- The wine has been stored in a consistent temperature of under 23 degrees.
- The wine has not left your premises.
- The labels are in good condition.
- You notify us within 14 days of purchase.
Please contact our customer service desk for further details on acceptance of returns, we will be happy to help you.
Sale and Return - If you are planning an event or celebration please contact our customer service for our special arrangements for sale and return on for your event. Please note that acceptance of sale and return must be authorised before purchase is completed on your order.
Stolen Wine - If you give instructions for us to leave your wine outside your door or house and for any reason you cannot find the wine or the wine gets stolen, please contact us immediately and we’ll replace it free of charge, providing you notify us and the police within 3 days.
Breakages – In the event that any of the bottles in your case are broken, please let us know within 7 days and we’ll credit the money into your account within 30 days.
Outer island returns: We are unable to collect wines from many of these areas. We would ask you to drop them off at one of our 'pickup locations' or to take them to your place of work for us to pickup